Unwarranted bans to my brothers accounts

My brother and I have been playing Poe for a few months and have enjoyed our time. But earlier this morning his account got banned for "terms of use" but didn't state what he did wrong. He submitted a ticket and has yet to receive a word back in over 12 hours. On top of that his Alt account he just made today to restart this league on got banned while we were playing. As I just stated we were playing the whole time together and can vouch for him that he did not violate any misconduct whilst on Path of Exile. I would like to speak to some form of employee to get his main account unbanned or at least receive a justifiable reason for his bans.
Last bumped on Dec 27, 2023, 10:10:22 PM
Hi there,

Unfortunately we are unable to discuss or appeal bans via the forums, however if your brother has contacted us via email at support@grindinggear.com regarding this, we will be sure to respond as soon as we can!
The same thing happened to me, on both of my accounts, so there's no point in creating a third one that will happen again, and they don't know why, their system is flawed

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