My account has been locked

Hello GGG support, a day ago I was playing the game and chatted on global with some very edgy jokes and a few minutes later I got logged out of the game and when I tried to log in in the game or on the site I get the message "Your account has been locked. Please contact support@grindinggear.com".
I understand that my behaviour was wrong and dumb. I promise I won't do anything like that in the future and I'm very sorry for my actions. I did sent an email to your gmail support but has gotten no reply. This is my first time getting locked and I'm wondering how long it will take to get it unlocked.
My main account is : thinhkhunglmht.
Thanks in advance.
Last bumped on Dec 25, 2023, 1:13:25 AM
If you've already sent an email, then we'll respond as soon as we can. We're currently working through a large backlog of emails, so please do be aware that it may take a little while longer before we get back to you.

Thank you for your patience!
Thanks for the info. Really appreciate your response Isaac. Hope you, your team and everyone at GGG have a good and safe holiday season.
Last edited by thinhkhunglol on Dec 25, 2023, 1:14:26 AM

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