Wave ban

I got a ban that simply tells me I was banned by an admin. There is no specific reason.
I use the program that the community uses to make trades, check the values ​​of the items, and I use the Redragon mouse and from time to time I use the button to link my armor.
I would like to know how Some of these programs caused me to be banned to stop using them, since my account is old I bought packages for a while, and I wouldn't want to waste all my effort on it.

https://prnt.sc/-g-NkbcyolN0

Using 3rd party programs allways can end up in the ban. Mayby the trade one no.
But this program that helps linking armour may be the reason.

but it is a program integrated into my mouse, for me everything was fine, I didn't think I would get a perma ban, if it was a warning about it I would understand, then it gets complicated, I don't do rmt, I don't steal in the game, I don't use any type of bot and Even so, I am treated this way, I hope they give me a second chance and explain to me why I was banned.

I already sent it on 12/22 at 2 am and I'm waiting for the answer

I'm waiting since 12/20... really sad. Total lack of respect for users.

im waiting since 12/21 for response, still nothing