Help regarding a ban
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Made a new account so I can post this.
Wednesday evening I was banned while playing, sent immediately an email to support and they asked me for details, account name and characters, which i sent immediately. Haven't heard from GGG since. Should I just wait or send another email? I know we only get 1 chance at a ban appeal, did I just waste that appeal by sending the email? Thanks Last bumped on Dec 16, 2023, 6:59:11 PM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Need help with anything? Please contact us at support@grindinggear.com for assistance :)
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Perfect, thank you for the answer
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Is it safe to assume that, since it's the weekend, the support will not work these days and the earliest i'll hear an answer is from monday forward?
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No bro I've been waiting for a week and no reply.
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I also contacted support after a no blame ban (I honestly have no clue why my account got locked and there has been no reason given either - see my other posts. A breach of T's and C's is meaningless to the average gamer as a reason - if this was even the case.)
I have heard nothing either since the 13th December except that they are very busy and will respond when they can. |
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I understand. I don't wanna turn this into a flame post, just wanted to know if (i doubt it) the support team who reads unban requests works in the weekend or not.
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It doesn't feel safe to play this league since there is so many random ban without the help of the GM.
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