Ban for no reason?

I was trying to level on the first day of the league start, then i take a break for 5 min to log back in knowing that i get ban. afflictionmot is my character. I then don't want to waste time waiting for tech support to fix it and level another account, then get ban again around level 50 the same level the first account. I am now worry to buy the support package if i get random ban like this. I don't feel safe and customer service been ignore multiple of my email.
Last bumped on Dec 12, 2023, 3:19:57 PM
Hi there,

If you have already emailed us at support@grindinggear.com, we will be working to respond to you as soon as possible. We apologise for the delay in the meantime, we currently have a large amount of support requests.
I was so hype for this league, but then have to wait nearly a week for this to resolve. I don't know if it worth to continue when i am already 1 week behind.

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