Breaching Terms of Use

I play poe on and off , last league i dont even login.
This league i just paid 60$ to buy the new support pack, and got banned in day 2 of the league.
Ban details

Reason: "Breaching Terms of Use"
Started: Dec 10, 2023, 9:25:13 AM

I've tried to sent support but it has been 12hours since then :/

I knew complain here wont solve the problem, but bait me on the hype train, take my money , and ban me right after is not cool.
Last bumped on Dec 10, 2023, 9:28:38 AM
I apologise for any delay in replying to your email! We are currently working through a bunch of support requests, however, please rest assured that we'll respond to your email about this as soon as possible.

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