Your account has been banned by an administrator.

Day: Dec 6, 2023
Account created
Character created: nextgenxD (Standard)

Account transactions:
Haunting Shade Supporter Pack (Dec 6, 2023, 4:42:46 PM)

Day: Dec 8, 2023
Affliction league release.
Character created: BALLAS_ONFIRE

Character leveled until 49.
I was disconnected from the game.

When trying to log in again, I get the message: "Your account has been banned by an administrator."

Information in the file: "C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\logs"
2023/12/08 22:50:10 38611000 890d9d5f [INFO Client 228] Async connecting to sao01.login.pathofexile.com:20481
2023/12/08 22:50:10 38611078 890d9cd8 [INFO Client 228] Connected to sao01.login.pathofexile.com in 31ms.
2023/12/08 22:50:11 38612406 3c73ab07 [INFO Client 228] Your account has been banned by an administrator.
2023/12/08 22:50:11 38612421 5570c0f2 [INFO Client 228] Abnormal disconnect: An unexpected disconnection occurred.

Ban details
Reason: "Breaching Terms of Use"
Started: Dec 9, 2023, 1:29:24 AM

8 hours passed. You don't respond to my email. You don't remove my ban.
Do you know how you are negatively impacting my experience?
Do you know how frustrating this really is?
A ban for no reason simply prevents me from playing. How much time did I waste because of your mistake?
How are you going to resolve this? Are they just going to apologize with their dirty faces?
They will apologize as if nothing had happened. Saying that this is not the experience you want to give your players.

Ten years have passed since the game's release. (Initial release date: October 23, 2013)
Is this the experience a player has to go through when launching a new league?
A few hours after the league launched I had to go to sleep, completely frustrated.
THANK YOU FOR THE EXPERIENCE!

Ignore my English mistakes, I don't know it very well.
from Rafael Nogueira, Rio de Janeiro, Brasil. 🇧🇷