Character appearance preview bug？？

The unlock preview settings in the game are invalid. I am unable to preview the clothing of individual characters, such as helmets or armor. Even if all preview appearances are removed, the character will still be locked in the 'Fractured Dreamer Armour Pack'
I have already sent an email, but have been asked to post it here
I use a translator

I even deleted the character, but this situation still happens in new characters