Licensing issues

Good afternoon,

I recently completed an account deletion that was linked to my Steam account. When recreating my account I mistakenly relinked to my steam account which remembers my purchase of the PoE2 license. When I try to open the application it tells me that I do not have the license and directs me to go purchase it from the store. When I do it tells me that I already purchased it and does not allow to complete the transaction. I tried to refund it to reset the licensing, but because of my 6 hours of play time Steam will not allow me to do so. Is there any fix for this? Thank you.
Last bumped on May 8, 2026, 9:48:16 AM
Could you please email us at support@grindinggear.com so we can look into this matter for you.
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Halvok#1675 wrote:
Good afternoon,

I recently completed an account deletion that was linked to my Steam account. When recreating my account I mistakenly relinked to my steam account which remembers my purchase of the PoE2 license. When I try to open the application it tells me that I do not have the license and directs me to go purchase it from the store. When I do it tells me that I already purchased it and does not allow to complete the transaction. I tried to refund it to reset the licensing, but because of my 6 hours of play time Steam will not allow me to do so. Is there any fix for this? Thank you.


https://www.pathofexile.com/forum/view-thread/3930474

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Purchases are bound to the Path of Exile account, rather than the Steam account. If you delete a Path of Exile account that contains your purchases those purchases will be deleted alongside the Path of Exile account.
This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong?

quote from the first page: "Please post one thread per issue, and check the forum for similar posts first"

This is the end of forum signature
Last edited by neohongkong#0222 on May 8, 2026, 9:48:27 AM

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