Cheating Software Detected Message shows up. Support won't tell me why

So Yesterday I tried to finally reach maps with a test character in POE2 and the latency and stutter problems got worse and worse until It just got unplayable.
I then scoured the internet for a solution and found a few posts about changing gpu cache size and deleting shader chaches as well as trying some windows settings.

I tried all of these and when I next started the game I got a Message saying.

"You have been detected running cheating software
This message is the only warning that we will be giving. Do not run cheating Software such as maphacks or bots. It's a violation of section 7 of our Terms of Use and also puts your account and computer at risk. Further use of cheating software will result in the termination of you Path of Exile account."

So understandably I was very confused since I didn't install anything or use any external tool what so ever and was playing the game for a week straight before that. In POE 1 as well I never got anything like this message.

I contacted support who answered pretty quickly but ultimately where just saying "delete everything that interacts with the game" After telling them again and again that I do not use anything they just answered like a machine: "As mentioned, we cannot provide any further information regarding this." nice

I found forum posts of people having the same problem but they pretty much all play through a virtual machine or have ultra wide mods or reshade installed.
I have nothing. No ultra wide. No reshade. No trade tools. Nothing. I play SSF so I don't need that stuff.

Does anybody else have the same problem and resolved it? I am scared to play the game now. I put hundreds of Euros into my account and play since the very beginning.
Last bumped on Apr 27, 2026, 2:43:22 PM
oops this is the wrong forum section sorry about that i will repost this in poe 2 tech support. please delete
They don't tell anyone past a general clause, mainly to avoid people that do hack, reporting that their cheat was detected and requires updating to avoid detection.

And honestly, i've never had a warning in the 14 years since i created the account (i don't use addons, the closest would be neversink which has site integration)
Ancestral Bond. It's a thing that does stuff. -Vipermagi

He who controls the pants controls the galaxy. - Rick & Morty S3E1

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