Help! My PoE account is linked to an empty/unusable email, need to recover and update

Hello GGG Support and fellow exiles,

I made a mistake and accidentally linked my Path of Exile account to an empty/unusable email address that I no longer have access to. Now I can’t receive verification codes, reset my password, or manage my account security properly.

My PoE account name: bingyan4#2058
Incorrect linked email: [Removed by Support]
Characters on the account: 89 CHIEFTAIN
Server: [Standard/HC/Current League Name]

I can provide full ownership verification:

- Account creation date and original registration details
- Previous passwords
- Purchase/transaction history of supporter packs or microtransactions
- Character levels, passive tree builds, and in-game progress info

I’m hoping to update my account to a valid, accessible email so I can secure my account and continue playing normally.

Could GGG Support please help me resolve this email link issue? Any advice from other players is also greatly appreciated.

Thank you so much for your help!
Last edited by Sian_GGG#0000 on Mar 8, 2026, 1:08:56 AM
Last bumped on Mar 8, 2026, 1:11:08 AM
Heya,

If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you.

If you could please include your account name and 2-3 character names that would be greatly appreciated.

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