Help and Information - Account Appearing as Non-Existent When Attempting to Log In - Forum

Dear Support Team, Hello. I am writing to request assistance regarding an issue with my original Path of Exile account. Recently, when I attempt to log into my account, the system indicates that the account does not exist. This happens when trying to access both Path of Exile and Path of Exile 2. Because of this issue, I was unable to access the forums using my original account and had to create this new account solely to make this support request. My account was functioning normally before, and I have not intentionally deleted or modified it. I am therefore concerned that there may have been an error, account issue, or some other problem preventing me from accessing it. I kindly ask the support team to investigate what may have happened to my account and help me recover access to it. If necessary, I can provide additional information to help verify ownership of the account. Thank you very much for your time and assistance. I look forward to your response. Kind regards, Last bumped on Mar 6, 2026, 9:18:46 PM	Posted by DENIEBR#4553 on Mar 6, 2026, 9:13:24 PM Quote this Post
When playing previously had you played using the standalone client, the Steam client, or the Epic Games Store client? Which are you attempting to use now? GGG do not offer first-party Technical Support. Free Technical Support guides created by the community are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff.	Posted by Sarno#0493 on Mar 6, 2026, 9:14:21 PM Quote this Post
" DENIEBR#4553 wrote: Dear Support Team, Hello. I am writing to request assistance regarding an issue with my original Path of Exile account. Recently, when I attempt to log into my account, the system indicates that the account does not exist. This happens when trying to access both Path of Exile and Path of Exile 2. Because of this issue, I was unable to access the forums using my original account and had to create this new account solely to make this support request. My account was functioning normally before, and I have not intentionally deleted or modified it. I am therefore concerned that there may have been an error, account issue, or some other problem preventing me from accessing it. I kindly ask the support team to investigate what may have happened to my account and help me recover access to it. If necessary, I can provide additional information to help verify ownership of the account. Thank you very much for your time and assistance. I look forward to your response. Kind regards, Hi there! I'm afraid that we're unable to assist with account related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?	Posted by Ramon_GGG on Mar 6, 2026, 9:16:47 PM Grinding Gear Games Quote this Post
I was playing using the official game client.	Posted by DENIEBR#4553 on Mar 6, 2026, 9:16:51 PM Quote this Post
" DENIEBR#4553 wrote: I was playing using the official game client. official Steam, official Epic, or official standalone client? Also, you use the same standalone client login email, to login into forum or not? This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong? quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature	Posted by neohongkong#0222 on Mar 6, 2026, 9:18:46 PM Quote this Post