cross progression login issue

so i have purchased on PS5, and i also purchased on PC. but when i go to log in it says it dosent exist, but i can log into the website no problem. not only that but when i purchased through steam it shows i was billed twice. help please.
Last bumped on Mar 1, 2026, 4:50:52 AM
Hey there,

If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you.

If you could please include your account name and 2-3 character names that would be greatly appreciated.
done and sent

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