Account locked due to mistyped email - 2601676556#5815

Hello GGG team,

I need help with my account (2601676556#5815).

Issue: I tried to change my login email but mistyped it, and now my account is linked to an incorrect email I cannot access. My original email is [Removed by Support]

I have already contacted support and provided purchase receipts as proof of ownership, but I was told the system shows the mistyped email is associated with another account. I confirm that I do NOT have any other PoE or PoE2 account — this is my only account.

Could a staff member please review my case manually? I can provide my purchase receipts again if needed.

[Removed by Support]

Thank you.

Hi Joel_GGG or any GGG staff,

Just following up on this thread. I understand you are busy, but I have been waiting for over a week since my post and have not received any update from support email yet. My account is still locked due to the mistyped email issue.

Is there any progress on my case? I can provide my purchase receipts again if needed.

Thank you for your time.

"

2601676556#5815 wrote:

I have already contacted support and provided purchase receipts as proof of ownership, but I was told the system shows the mistyped email is associated with another account.

Have you responded to this?

The forum thread is completely distinct from their email-based support. If you contacted them and they replied, if you need further assistance you will need to convey this via email.

Hi,

Thank you for your reply.

I have checked my email inbox (including spam folder), but I have not received any human reply from support@grindinggear.com yet — only the automatic acknowledgment.

My case is still unresolved. Could you please check the status of my ticket? My original email is [Removed by Support], and I have already provided purchase receipts.

Thank you for your help.

[Removed by Support]