[PoE2 Technical Support] Character Stuck - Buffer Underflow Error prevents login

Hello GGG Support Team,

I am writing to request urgent assistance as I am completely unable to log into my character in Path of Exile 2.

Issue Description: The issue started when I traveled to another player's hideout for a trade. My game crashed during the loading screen, and now I am stuck in a crash loop. Every time I try to log in with this character, I receive a "Buffer Underflow" error message, and the game closes immediately.

Because I cannot enter the game, I am unable to use the /bug command. It seems my character is trapped in a bugged instance.

Request: Could you please manually move my character to a Town or my own Hideout? This should allow me to bypass the bugged instance and log in normally.

Account Details:

Account Name: G741633570#1692

Character Name: cyxcyxcyxb

Platform: PC

League: Fate of the Vaal

Thank you for your time and help!
Last bumped on Jan 11, 2026, 5:55:30 PM

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