account problems

Good morning, I wanted to know why my game progress was lost after I changed my email, which is also linked to Steam.

Last bumped on Dec 18, 2025, 2:20:46 PM
Could you be more specific?
Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support.
I switched or linked my Gmail to my account, which was already linked to Steam, however when I tried to log back into the game, my progress was simply lost.
Oh, if you overwrote the account link you'll need to email support@grindinggear.com so that they can verify your identity and reverse the account link for you. You can't fix this yourself.
Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support.
"
Good morning, I wanted to know why my game progress was lost after I changed my email, which is also linked to Steam.



Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

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