Fraudulent Purchases under my account - Unable to change password
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Hi, over the past year i've been trying to change my password, i have confirmed my email, i have a steam account linked to my current POE account and yet it seems impossible to change my password. Now i've received a notification from paypal and someone has accessed my account and bought a POE 2 account, there's this warning on my website
"We have detected suspicious activity on your account. We recommend changing your password here as soon as possible." But i can't change the password. Somehow i had paypal already linked to my account and someone bought this game throught Xsolla bypassing every security method. I need help fast. Last bumped on Dec 15, 2025, 6:07:02 AM
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You need to contact Support directly about this.
Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support.
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Unfortunately this is not something we can assist with via the forums, if you have not done so already, please contact us at support@grindinggear.com so we can look into this for you.
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