My items got stolen/lost suddenly

hello GGG my items and currecy in some of my characters in standard and league (Keepers) got stolen/lost suddenly
yesterday everything was fine
today i logged in and found many of my big items and currrency in league ( only divines and chaos ) got stolen ... and im saying stolen because only the worthy items got taken
for example i have an RF chieftain character in standard that have the adorned jewel in passive tree it was stolen but the cloak of flame in the dame character did not
also in the league KEEPERS i had 2 divines and some chaos only those got stolen and all my other curreny are ok and my items 6 linked body and weapon got lost
it happened between yesterday and today

im hoping you fix this problem for me

im a long time supporter and player of your game
but in this case your game isnt safe anymore !!!!


and by the way i didnt login into any website in this period ( sketchy website or not ) didnt login into any website

hope you fix this

Your account's been compromised.

I'd start by checking to make sure no new or changed email/steam/console accounts were bound to yours. If any of those happened only GGG can fix the issue, and emailing them is your only option.


If that didn't happen suggest changing your GGG/bound email account/Steam/Console passwords as relevant, get a few divine somewhere as bait and then wait to see if the thief comes back and takes it too. Only email GGG if they do.

The reason I suggest waiting is possible because GGG's disputed account ownership / account recovery process starts by locking the account; then after a few quick initial email exchanges with a junior support person the case is handed off to a senior person who appears to be massively overworked. As of the last reports I've seen - mid year - it took a minimum of several email exchanges with 4-6 weeks between each GGG message to get an account back.

IF you have to start the email process, don't send follow up messages while waiting. Doing so sends you to the back of GGGs dysfunctional support queue because it sorts by most recent email received, not oldest email not responded to.