Crashes Intel ARC GPUs Vulkan

Dear Grinding Gear Games (GGG),
​Please urgently address the game crashes occurring on Intel GPUs. This league, the game is literally unplayable for us.
​In patch 3.26, the Vulkan renderer, while not perfect, was stable enough to use. However, in the current patch, playing with Vulkan immediately crashes the client without any error message.
​Furthermore, performance on DX12 is terrible, with FPS dropping to 3–5 in T16 maps.
​We aren't asking for better performence with DX12, we just need the Vulkan to stop crashing the client.
This issue is widespread and currently affecting every Intel Arc user.

I don’t think they care about us.

Same Issue. ARC B580 card, everything up to date. Vulkan ctd after a few minutes max in any instance. Dx12 bad performance. Tried GGG's suggestions for graphics settings.
Vulkan worked well in previous patches.

Same issue for me with b570, dx12 runs really bad, and Vulkan crashes; it's unplayable

Can someone affected wait until the next crash, and then post a link to the game's log file on Pastebin before opening the game again? A production_Config.ini file could be helpful, too.

• https://www.poecommunity.help/information/log-file
• https://www.poecommunity.help/information/config-file

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If you're using an Intel driver from the last month or so, do older drivers have the same problem?

For me, the only problem with Vulkan is that it occasionally freezes my computer and requires a restart, which seems to happen at random times. Aside from that, the performance is good, the FPS doesn't drop even under high stress.

https://pastebin.com/md0H2Ucj
https://pastebin.com/9tP8y54e
https://pastebin.com/zJmypSCB
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With DirectX 12, the game doesn't freeze or close on its own, however, performance varies greatly, sometimes it's perfect, sometimes it drops to 5 FPS. The problem is that when the FPS drops, it never recovers you have to exit and re-enter the game. This happens when opening the inventory, opening skill trees, minimizing the game, and sometimes with the new mechanics. The driver's MS goes up to 700, the processor's MS goes up to 120+, and it only normalizes if you restart the game.

One thing I've noticed is that when this problem of the FPS being locked at 10 occurs, the CPU and GPU usage drops. For example, while playing normally, CPU usage is at 60%/70%, but when the problem happens, it drops to 10%, as if the game stops using my hardware. This only happens in DirectX 12.

https://www.youtube.com/watch?v=HoVgCmRM89k

https://pastebin.com/J78g8dhY
https://pastebin.com/YbnhdTCz
https://pastebin.com/zJmypSCB
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The only problem with DX11 is that the performance is terrible, FPS drops in Hideout.
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Intel(R) Core(TM) i5-10600KF CPU @ 4.10GHz (4.10 GHz)
32G DDR4 2666
M2 XPG S41 TUF 512GB
Asus Prime B460M-A, Intel LGA 1200 (All drivers and BIOS are up to date)
Nvidia 960 2G Drive 581.80 (I did a clean install when updating and removed the old shaders beforehand.)

Windows 11 with all updates (I formatted the computer and tested it with only PoE installed)

Sorry for my Google Translate English.

"

Sarno#0493 wrote:

Can someone affected wait until the next crash, and then post a link to the game's log file on Pastebin before opening the game again? A production_Config.ini file could be helpful, too.

• https://www.poecommunity.help/information/log-file
• https://www.poecommunity.help/information/config-file

---

If you're using an Intel driver from the last month or so, do older drivers have the same problem?

https://pastebin.com/6AGC0QeD latest client crash its ok ?

I don't know with older drivers, I have bought my b570 before I played 3.27 ...

"

Can someone affected wait until the next crash, and then post a link to the game's log file on Pastebin before opening the game again? A production_Config.ini file could be helpful, too.

https://www.poecommunity.help/information/log-file
https://www.poecommunity.help/information/config-file




If you're using an Intel driver from the last month or so, do older drivers have the same problem?

It happens even on older drivers, which worked fine in 3.26. This crashes starter with 3.27, day before new league start I had 0 problems.

LOGS: https://pastebin.com/LH10Cxku
CONFIG: https://pastebin.com/SYzB54Wj

As you see there is a lot errors with "WaterElementalHelmet", on dx12 in this file all i see is just global chat history

My config:
Intel Arc b570
Ryzen 7 5700x
32gb ram

Can confirm .. having to struggle with DX12 just so i can play sucks.

C'mon GGG throw us Arc card users a bone.

Same problem. Game crashes on Vulkan after I enter a map containing Breach and has unplayable low frame rates on DX12 with my Intel B580.