Account Soft-Locked - Cannot Login to Generate Support Verification Code

Subject: Account Soft-Locked - Cannot Login to Generate Support Verification Code

Dear GGG Support,

My account is stuck in a complete deadlock and I urgently need your help.

The Problem:
After an IP change, my account was locked. While I can verify my email, any attempt to log into the game client results in an "unexpected disconnection" error. This prevents me from entering the game world.

The Critical Issue:
Because I cannot log into the game, I am unable to use the /verify command to generate the code required to submit a ticket through the official website support system. I have also emailed support@grindinggear.com on [请填写您首次发送邮件的日期]， but have not yet received a response.

What I Have Tried:
To ensure this is not a local issue, I have:

Completely uninstalled and performed a fresh install of the standalone client.

Deleted all game folders from My Documents\My Games and %AppData%.

Tested with a stable network connection and accelerator.

I can log into the website and this forum without any issues. It appears my account's login state on the game server needs a manual reset.

Could you please look into this for me? My account email is: [Removed by Support]

Thank you for your time and assistance.

Hello again,

Just a gentle follow-up. For the team's reference, my account remains locked with the "unexpected disconnection" error.

To assist in a swift resolution, here is my complete account identifier: **[Cobain#3544]**

The issue is a server-side soft-lock, and all local troubleshooting has been exhausted. A manual state reset by the technical team is the only solution.

Thank you for your time and effort.