Urgent Assistance Required: Account AFRO#9653 Temporary Suspension and Password Reset Issue

Dear Support Team,


I am writing to you today regarding the temporary suspension of my account, AFRO#9653. I was recently informed that my account was temporarily blocked due to a potential security breach. A support representative advised me to change my password as a precautionary measure, and subsequently contact support again to report the change.


However, I am encountering a significant obstacle. Given that my account is currently suspended, I am unable to access the account settings to initiate a password reset. I have successfully changed the passwords for my associated email address and Steam account, as recommended, to secure those avenues of potential compromise.


Therefore, I am unsure of how to proceed with changing the password for account AFRO#9653 while the account remains inaccessible due to the temporary suspension. I would greatly appreciate detailed instructions on how I can complete this required step under these specific circumstances.


Furthermore, I would be grateful if you could provide an estimated timeframe for when I can expect to receive a response from the support team regarding the resolution of this issue. I understand that you may be experiencing a high volume of inquiries, but I am eager to regain access to my account as soon as possible. Any information regarding the expected waiting time would be greatly appreciated. Thank you for your time and attention to this urgent matter.


Sincerely,

You're in for a long wait. I haven't seen anyone post an update about response times for a few months; but earlier this year after some reasonably fast preliminaries by junior support were handed off to a senior person who appears to have far more cases to handle than time to do it leading to 4-6 week delays between email exchanges with a minimum of 4 of them (so 4 months wait minimum) needed to get an account back.