There was an error when purchasing 'Path of Exile 2 Founder's Pack – Path of Exile 2 Early Access'

I successfully purchased the 'Path of Exile 2 Founder's Pack – Path of Exile 2 Early Access' on the PlayStation Store, but when I check my account information on pathofexile.com, it shows that I have not purchased it.
I have already sent an email to support@grindinggear.com
but have not received a response.
I need your assistance
Last bumped on Sep 18, 2025, 12:30:18 AM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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