Regarding the incorrect purchase caused by display errors on the market page

On September 14th, I purchased a Storm Whisper Jade Amulet through offline trading in the game's market. As I intended to apply oil myself, I specifically checked that it was unpolluted. However, the one I actually received was polluted, which greatly affected my use. Therefore, I would like to inquire about my transaction record and communicate with the seller. I sincerely request the official's assistance.