Lost access to early access out of nowhere POE2

Hi,

I have purchased the early access when the game rolled out, now when I try to login, it says I don't have access to early access of POE2. I have 24 hours in the game. Please help!

Thank you
Last bumped on Sep 14, 2025, 12:44:08 PM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
I did just before writing this ticket, and they told me to follow the instructions from https://www.pathofexile.com/support and I opened this ticket, not knowing exactly which instructions to follow for my problem.
"
not knowing exactly which instructions to follow for my problem

It's the second-half of that page they want you to do.
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

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