Purchases from xbox store is not reflecting on my account

Hey Exiles,

I’m having an issue with my Path of Exile 2 account. I purchased all of the supporter packs and early access through the Xbox Store, but none of them are showing up on my account. I already reached out to support, but it’s been 5 days with no reply yet.

Has anyone else experienced this problem? Is there anything I can do on my end to fix it, or do I just have to wait? I’m worried my purchases aren’t going to be linked properly.

Any advice would be appreciated.

Thanks!
Last bumped on Sep 13, 2025, 11:39:11 PM
Hi, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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