Endless support response and account unlocking

I have one last option left, and that's this forum, because everywhere else ignores me. Why do I have to force my friend to write on the forum? What happened to support? Before, you could even contact them if you bought a skin and didn't like it, and they would immediately refund your coins, but now they can't even write the reason for the block and figure out the problem with the account. I've been waiting for a response for three whole months. My friends have already told me what the most likely reason for the block was: a change in my IP address due to my move. But the support team is answered by a bot that asks for the account name and a 4-digit code and then remains silent. After that, there is just silence. I understand that with the release of POE 2, you don't have enough hands, and it takes 3-4 days to get a response, but not 3 months, Carl! It's unbearable. I missed the whole league! I invested over $1,400 in the game, I had the “voidborn” support package and lots of tabs, all the receipts and purchase numbers,I have alt items from all kinds of races. I've played a lot of hardcore.and he actively used the forum. I remember all the passwords and emails that were linked to it, but no, they don't even want to help me unlock my account or even respond, the rest will just tell me to wait, but wait for what? The sea of weather? Three months is cruel, and the reason for the block is most likely just because I changed my IP and password after seeing a post about accounts being hacked and decided to change my password. I wrote from both my old and new emails, but there's silence there too. I'm sorry that the game has gone downhill and it looks like I won't get an answer.

MY acc Скадлер#7765 R.I.P 13/08/25
https://ru.pathofexile.com/account/view-profile/%D0%A1%D0%BA%D0%B0%D0%B4%D0%BB%D0%B5%D1%80%237765

Wait for an answer that won't come? I'll repeat that I've been waiting for 3 months