Help with Trade Market

SO I am having an issue with the trade market. I can go to trade on the website but when I say travel to hideout it says that I have not progressed enough in game. However I know I have. It is saying that I do not have POE2 and that I should ask a friend for a extra code to get the game. Does anyone know how I can just dm the person I want to buy something from? It used to have this function