Still Waiting For Support
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Hi, this is a throwaway account because my main has been locked.
I contacted support on the 3rd of September but I'm still waiting for a final response or an update. Support's initial reply to me was within an hour, confirmed the reason of the lock and said they might reduce it to a warning if I promised not to do it again. I replied to their email within 2 minutes, agreeing right away. Ever since then, I haven't received an update and my account remains locked. I have tried reaching out a couple more times but still no response. What can I do? Last bumped on Sep 8, 2025, 7:01:06 PM
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" Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you. We are currently experiencing high volumes of Support requests. Rest assured we will respond to your email as soon as possible. |
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" Each of their ticket queues order tickets pending a response from staff in order of how long they have been waiting for staff input; this is determined using the date & time of the most recent update on the ticket. Sending additional emails will, thus, continually reset your position to the bottom of the queue. GGG do not offer first-party Technical Support. Free Technical Support guides are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. Last edited by Sarno#0493 on Sep 8, 2025, 7:01:29 PM
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