Still Waiting For Support
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Hi, this is a throwaway account because my main has been locked.
I contacted support on the 3rd of September but I'm still waiting for a final response or an update. Support's initial reply to me was within an hour, confirmed the reason of the lock and said they might reduce it to a warning if I promised not to do it again. I replied to their email within 2 minutes, agreeing right away. Ever since then, I haven't received an update and my account remains locked. I have tried reaching out a couple more times but still no response. What can I do? Last bumped on Sep 8, 2025, 7:01:06 PM
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" Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you. We are currently experiencing high volumes of Support requests. Rest assured we will respond to your email as soon as possible. |
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" Each of their ticket queues order tickets pending a response from staff in order of how long they have been waiting for staff input; this is determined using the date & time of the most recent update on the ticket. Sending additional emails will, thus, continually reset your position to the bottom of the queue. Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support. Last edited by Sarno#0493 on Sep 8, 2025, 7:01:29 PM
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