I forgot to bind steam and used a new account to purchase the qualification.

Because during the free week, I downloaded and launched poe2 on steam, and the game helped me register a new account [Removed by Support]. I didn't remember at that time that I didn't bind mine in the original poe1 account [Removed by Support]. [Removed by Support], just when the server was closed for free play, I was too eager to buy the play qualification package of poe2, and then I found that I could not enter the game through steam because my #7623 account was not bound to the mailbox, so I realized that I seemed to have made an operation by mistake. I would like to ask the official to help me completely merge the data of [Removed by Support] into [Removed by Support]? I confirm that these two accounts are used by myself, and I can provide all the information bound by these two accounts.

If the data cannot be migrated, is it possible to transfer the poe2 test qualification and money to the account number of 3323? I will use #3323 to play play the new character again.

If there is any other way to avoid losing my poe2 role, please let me know, and I will try to cooperate with you.
Last edited by Joel_GGG#1496 on Sep 8, 2025, 6:34:43 AM
Last bumped on Sep 8, 2025, 6:46:16 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
I was on September 2 nd and September 4 thEveryone sent an email, but no one seemed to reply to me. I applied for the code:[Removed by Support] .Maybe you can see if you can use it
Last edited by Joel_GGG#1496 on Sep 8, 2025, 6:43:25 AM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
ty.

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