Help to rescue my account
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Someone changed my account's email and password on the GGG website and then stole 1,000 points I had. I contacted GGG because I still had access to the account through STEAM and needed help to change the email and password the hacker was using. My account was then locked, and support stopped responding to me; they only told me to change the email and password. I created this new account to try to get in touch and recover access to my account.
Last bumped on Sep 5, 2025, 12:38:38 PM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
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i made contact but the support stop do answering me
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My account was blocked by support more than ten days ago. I've already contacted them by email and through the forum, but I've never received a response!
If you get any answers, please let me know, as I need the same help! |
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As mentioned, we can't assist with this over the forums. You'll need to wait for a response from the appropriate team members via email. Thanks for your understanding.
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But why has it been more than 10 days and I haven't had any response about my account?
estevamlindo#7022 |
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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I've sent over thirty emails... never received a response!!!
Email support is BAD. It takes ten days to unlock an account blocked due to a voicemail error! |
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