My POE2 Supporter-Pack is gone Why?

Hello,

My Name ist Anian Account Anibaba#1648.

I purchased in November or October 2024 a Supporter Pack for PoE2 I Also bought gems 200 in Dezember 2024.

Now mmy Key is gone when i Start the Game in Steam there is a Message that i have no Access.

What should do?
Last bumped on Sep 5, 2025, 3:11:28 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
Can you say how long it will take that they respond on my E-Mail?
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
I hope it will not take to long, otherwise i have to play D4 :D :D :D :D

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