Cannot claim items for lost items during live streaming on Twitch
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I was unable to collect items into the game after losing a treasure on Twitch for 3 hours. I logged into my official website account to check the rewards, but the results showed that I could only purchase one micro transaction. I don't know what's going on, so I'm asking for official help！！！！！！！The error code displayed on the official reward page is: 781843891ab44d19df01bf15df8c7285
Last bumped on Sep 5, 2025, 3:24:18 AM
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Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
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Hello, I have sent a screenshot to your email. Please help me solve the problem of not being able to claim it normally. Previously, I did not encounter this problem after purchasing the $30 experience qualification on the official website. Props can be claimed normally. Now, when I click on the reward page, there is a prompt that only one micro transaction can be purchased, which prevents me from claiming any activity props. Please help me, this fan who has been exiled for almost ten years. Thank you!!
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