Refund request has been ignored for a week.

I have only one order in 2025.
But GGG support said they can't find out my order.
I double triple checked the order number from Xsolla was correct.
After this email, there is no more reply for 3days.
Last bumped on Sep 4, 2025, 10:08:07 PM
Hi, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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