Lost all my progress and characters and purchases poe1 and poe2 early access

plz help i also dont receive the recovery email when i try to recover account on my email and when i log in steam theres a new account for poe1 without anything.

my transaction id for poe2 early access ID da transação: 4388289909489665295
plz locate and help me recover my account.
Last bumped on Sep 4, 2025, 5:22:30 PM
Hi, please email us at support@grindinggear.com so we can look into this matter for you.

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