got kicked out from game after free trial ended, even tho i purchased the game dec 2024

i tried to contact support, got a reply once and never seen any reply after. i can't access the game unless i buy again. anyone got same problem and found a fix?
for reference, i bought the game on steam.
Last bumped on Sep 4, 2025, 3:43:57 PM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
https://www.pathofexile.com/forum/view-thread/1457463

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