Disconnecting Microsoft account
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Hello,
I have a problem. A few months ago, my Microsoft account was stolen and then permanently banned. I would like to link my PoE 2 account to a new Microsoft account, but in the settings there is no option to disconnect the current Microsoft account. What can I do in this situation? I already sent an email to GGG support, but so far I haven’t received any reply. I really want to play PoE 2 on console because my computer is currently in service. Please help me, I don’t know what to do now… Last bumped on Sep 4, 2025, 1:34:23 PM
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
https://www.pathofexile.com/legal/terms-of-use-and-privacy-policy
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I received a reply to my support email, but I cannot generate a verification code in the game because my computer is currently in service and will be there for 2 weeks. I would like to play on Xbox during that time, but I cannot do this without changing the Microsoft account.
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" Have you tried explaining that to them via email? "Thanks for the response; unfortunately, I'm not able to use any in-game chat commands." Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support.
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I replied to the email saying that I cannot log into the game to enter the verification code because I don’t have access to my computer, but I haven’t received any response since then.
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That sounds like they're just busy, and your ticket has been escalated so that only a smaller number of relatively senior personnel have access to it.
If they were unable or unwilling to help, they would at least say so. Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support.
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Also, with all of them living on Kiwi Island, they... have a time zone.
 Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support.
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Ok. Thank you. I must just waiting.
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