Can't login into PoE2 (dont' have early access, which is not true)
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Hello,
I tried to join to my PoE2 account and it says, "You don't have early access". That is totally not true. Last time i played was in January when i bought the game. I wanted to have some fun, but now i can't. I am playing on xbox, i also checked the xbox store and it showed that i already have early access (ofc i have because i bought it). Any idea how can i solve this issue? Thank you in advance. I hope I get my account back. Last bumped on Sep 2, 2025, 11:44:26 AM
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I'm not seeing an Early Access Supporter Pack purchase on your Path of Exile account. Is it possible you made this purchase using a different Xbox account than the one associated with your Path of Exile account? You would need to have purchased early access on the account you're using to play.
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That is intresting. I even made pictures, from my account's store, and just to be clear, this is my only xbox account. Is there any way that i cant send those pictures to you, just to clarify?
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Please send us an email at support@grindinggear.com so that we can look into things further with you. Thanks!
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Thank you for the quick respone! What is the usual response time in e-mail?
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same issue
does early access can be used on different platform ? ex: bought on xbox and logging with stand alone pc version (not steam) ? |
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" You need to purchase the game on each platform (PC / Xbox / PlayStation) you wish to play on. But if you buy a PC license, you can use any client (e.g. Standalone / Steam) you want to. GGG do not offer first-party Technical Support.
Free Technical Support guides are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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