played the weekend so i decide to purchase the game through the pop up from the standalone client

as title says but i still cannot login to the game... says i need to buy it..? but on my account it shows ive bought the game?
Last bumped on Sep 2, 2025, 8:56:37 AM
It looks like you are currently logged into an empty secondary account. Is it possible that you made your purchase on a different account than the one you've been playing?

If so, I recommend contacting our team at support@grindinggear.com so that we can look into this further with you!
can i request refund?
also can u see the 2 chars i leveled on weekend on this account? was ranger and sorc?
also why cannot i login using the poe 2 own client one i used for the free weekend? makes no sense?
think one of my chars was called insanevolt a ranger can u see the char on any account?
As mentioned, it looks like you're logged into an empty account. You'll need to contact our team at support@grindinggear.com for assistance, as we aren't able to assist with this kind of issue over the forums.

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