Lost my Early access from 2024

I purchased early access to.poe2 back when it was released in 2024. Since then i have also made a lot of microtransactions for stash tabs. Today once the free weekend for third edict finished I lost my early access aswell.
I donot see any of my characters that I have made since the first release of the game on website either. And I have no access to the game as it is asking me to pay for early access again that I have already done in 2024.

Please resolve this issue.
Regards.
Last bumped on Sep 2, 2025, 6:04:13 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

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