Account mute issues

Dear Game Operations
I am a Chinese, my account is [Removed by support], I have been playing our game since the first season, this is the first time I have been mute, it may be that I posted a boss on the world channel yesterday at noon and was maliciously reported by the studio script to mute and was banned from the game market, I have always loved our game and have been fully supporting the operation of the game, I abide by the rules of the game, I beg for your help, being muted and banned from the game market really affects the gaming experience, I really hope to get your help to help me unmute, I promise again that this will not happen next time, I will not speak on the world channel, I really really hope to accommodate me this time, for the sake of my loyal fans of the game and the reason why I did not intentionally send illegal messages, help me this time, help me unmute, I have always respected all the operators. Your help is very urgent! And guarantee that this situation will not happen again.
Hope to get your reply soon
A loyal lover of exile