Apply for account mute/unmute status change

Dear Official Team of "The Road of Exile 2":

Hello!


I am a loyal player of "Path of Exile 2", with the game ID of path9527#7469.
Recently, when I was posting in the world channel of the game, the system muted me. At that time, I realized that I had sent the message to the wrong channel. I should have sent the transaction information in the trading channel. I immediately apologized to everyone in the world channel and sent the relevant information in the trading channel. I have screenshots of the entire process, but I don't know how to upload them.

Therefore, we hope that the authorities can assist in verifying the specific situation. Be lenient, a 400-hour ban is truly unbearable.
I understand the management measures taken by the authorities to maintain the game environment, but I also hope that the ban can be lifted after verification.

Here are my relevant information for your reference:
- Game ID: qtalus
- Ban time: September 2nd, 2025, 1 p.m.
- Ban reason: Because I released "Ascension 3" with "Come 15E" in the world. I wasn't aware that the game couldn't release trading information in the world. I didn't use the game to earn real currency and exchange some currency to update my equipment.

I understand the management measures taken by the authorities to maintain the game environment, but I also hope that the mute status can be lifted after verification.

Thank you for your time and assistance! We look forward to your reply.

Wish you all the best in your work and that your games continue to improve!