Account Locked - unable to log into game
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I was attempting to log into my laptop instead of my desktop. PoE prompted me to verify my account with an unlock code from my associated email address. I have yet to receive the code in my email. I then sent an email to support@grindinggear.com. I explained my situation, being unable to log in, and the support team recommended that I log in to receive a verification code in the chat by typing "/verify". This seems like a very broken process to me, and I'm wondering why accounts get locked if they are on a different IP address. It's madness; people are going to log in from other devices. It is not like I inputted the wrong password. Help, please. I love the game, having played it for many years, but this is atrocious and makes me not want to spend money on it anymore. The technical support has been a joke thus far.
Last bumped on Sep 1, 2025, 4:19:53 PM
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I second that. I have dynamic IP, and even that i log from same PC, i always need to unlock or verify my account. Its pure nonsense.
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" Hi there, we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you. We are currently experiencing high volumes of Support requests. Rest assured we will respond to your email as soon as possible. |
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