Account Locked
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My account has been locked, I've given all the information I could and its all been accepted but I've now missed out on the POE weekend challenges.
I've been waiting over a week with back and forth replies and then suddenly when the new league started.. no reply for days. Missed out on the weekend cosmetics, why don't we prioritize people who are literally locked out of the game and can't play at all versus players who can at least log in but come across a small bug or issue. I have been through at least 7 stages of information proving its my account, having to wait while friends play and have fun hurts.. :( Last bumped on Sep 1, 2025, 6:53:05 AM
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I do appreciate you are busy support, I just believe account locking at the start of a new league causes players to miss out.
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Hey there,
If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you. If you could please include your account name and 2-3 character names that would be greatly appreciated. Please be aware that we are working through a very high number of support requests; we apologise for any delays, however it may take us some time to get back to you. | |
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Hi Sian,
I have already contacted support with lots of account information, they responded about 6 times asking for more and more which is fine but the delay on replies makes it go by slowly I thought when I was asked to make a new POE1 account and login that would have been the end of it but no reply since. I do hope to recieve a response soon, this league looks fun and I cant even play during the free weekend which has now ended. |
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