Help me please
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I reported the issue of my account being muted yesterday, but apparently, it's more than just being muted-no one has sent me private messages about my trading warehouse at all. At first, I thought there was a problem with my pricing, but after I tried setting valuable items to a very low price and still no one bought them, I believe there's some kind of issue. Please help me resolve this as soon as possible. Thank you.
Last bumped on Aug 31, 2025, 5:42:26 PM
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Hey there,
If you have not done so already, please email us at support@grindinggear.com so that we can look into this matter for you. If you could please include your account name and 2-3 character names that would be greatly appreciated. | |
" About POE2 I am certain that this is my email address, and it is being used by me personally. Since I was muted for 16 days starting from August 30th, I have not only been unable to speak in the world chat, but also the items I listed on the trading post cannot be found in the marketplace at all. My warehouse is public and I have set prices for the items. Could you please tell me when this issue will be resolved? I don’t want to be asked to send you emails repeatedly—every time I send an email, I’m told to go back to the official website, and the official website tells me to use the email again. Please resolve this as soon as possible; I’m really desperate. So far, I have sent you a total of four emails and posted two threads on the forum. If I have done something wrong when you see this message, I will actively correct my mistake. However, if my account’s chatting and trading functions were accidentally banned by mistake, please help me fix this as soon as you see this thread. Thank you. |
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" This is intentional. Chat mutes now temporarily block you from the trade system. It will be resolved at the end of the 16 days when the mute expires. GGG do not offer first-party Technical Support.
Free Technical Support guides are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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I am truly sorry. Please tell me the reason for this punishment—I will actively cooperate to correct my mistake. However, could you please lift or reduce this penalty? I have been really looking forward to this season, and there are no such good ARPGs (Action Role-Playing Games) like this in China.
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