Connected Accounts Broken Now

Ok so before .3 of PoE2 came out i have had my account linked with my kids Xbox account so we could play together. We did this a LOT when the game came out.

Now this is what i did:

1. I logged into my PC account and created a character.
2. My daughter hits the log in button on the Xbox and then hits L3 in order to drop down the account selection screen at the top left and select her Xbox account.

It will kick MY account offline and say someone else is playing it because when the 2nd person tries to log in, it automatically selects the Other account. So if i log into my PC, it will automatically show the Xbox account. Even if i switch to my PC account, it will still log the other person out.

So now we CANNOT play together, even tho we have two account that have both bought the game.

Lets say my Pc hits the log in button. It will log into account # 1. Then when I go to log in our Xbox, it automatically selects account # 1. Even when I change the account on my PC to account #2 and log out. It changes the initial log-in account to the wrong one which results to us disconnecting each other no matter what we try.

Can anyone PLEASE help us here????

Me and my daughter was able to play PoE 2 JUST fine w/o any of this happening until they changed something. Now we cannot be on together even tho we have separate accounts.
Last bumped on Aug 31, 2025, 1:38:30 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
I have. I included all information here. Thank you for your reply.

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