Account was banned
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I've been banned from my account, allegedly due to a canceled purchase on Steam. I've sent all the screenshots of my purchases to the support team, but they're not paying attention and claim that I've returned the purchase. I'm not sure how to handle this situation, as I've been supporting the game by purchasing packs, but I've been banned before the new league launches. It's a frustrating situation, and it seems like there's nothing I can do about it.
Last bumped on Sep 3, 2025, 3:04:36 AM
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Hey there,
If you've already contacted us via email at support@grindinggear.com the appropriate team member to get back to you as soon as possible. We're currently still handling a large volume of tickets right now so we really appreciate your patience in the meantime! As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible. | |
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I haven't received a response in over 12 hours, and they're just ignoring me
[Removed by Support] Last edited by Lachlan_GGG#0000 on Aug 30, 2025, 4:00:10 PM
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" For Grinding Gear Games, it is almost 8 o'clock, Sunday morning. Given that they've just released an update for Path of Exile 2 and almost certainly have a substantial backlog of tickets to work through, that's not at all surprising. GGG do not offer first-party Technical Support.
Free Technical Support guides are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible
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" It doesn't matter what day or what time it is, I've already lost time at the start of the new league, and they're blocking me for no reason. I don't understand this attitude towards a player who has supported them. |
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And again, I was only answered once, and I haven't heard back for over 30 hours. I don't understand this attitude.
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Prepare for a seriously long wait that could be over a month..
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It's been over 60 hours... It's time to return to Diablo 4
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