Account locked

tried to log in to play the new league and my account is locked for some reason. can this be sorted please
Last bumped on Aug 31, 2025, 10:35:32 PM
If it's specifically saying your account is "locked" then that's typically a security precaution.

The best thing to do would be to reach out to support@grindinggear.com and give them your account name so that they can investigate to see what caused the lock to occur.
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

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Hi there! I've PM'd you about this. :)
I have the same problem but it's been 4 days and I still haven't received a response email from you guys

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