I can’t link my Steam account with my Xbox account.

I’m trying to log in with my Steam account and link it to my Xbox account so I can use the same character, but I just can’t. As far as I know, the game does have cross-save.

I’ve been trying to contact support, but there just doesn’t seem to be such an option, only posting here on the forum.

The error message I get is the following:

"You cannot add this login method to this account.
You must complete the unlock process before continuing."

Does anyone know how to fix this?

Last bumped on Aug 24, 2025, 9:19:23 PM
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I’m trying to log in with my Steam account and link it to my Xbox account so I can use the same character, but I just can’t. As far as I know, the game does have cross-save.

I’ve been trying to contact support, but there just doesn’t seem to be such an option, only posting here on the forum.

The error message I get is the following:

"You cannot add this login method to this account.
You must complete the unlock process before continuing."

Does anyone know how to fix this?



Hi there! I'm afraid that we're unable to assist with account related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?

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