My account has been hacked. Can the customer service help me retrieve it?
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Last night, someone changed the password and login email of my account. It has been 12 hours since I sent an email to the customer service, but they keep making me do meaningless things. Up till now, I still haven't got my account back.
Last bumped on Jul 14, 2025, 10:17:04 PM
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Hi there!
I'm afraid that we're unable to assist with account related issues over the forums. If you've already contacted us via email at support@grindinggear.com the appropriate team member will get back to you as soon as possible. As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible. | |
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Your customer service doesn't respond to me at all
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Don't expect to get it back this year. Once the preliminaries by junior support staff are done, your case will be handed off to a senior person. At that point people have reported 4-6 weeks between email exchanges, and 4+ months of waiting in total.
The situation is disgraceful; but it's been close to a year since POE2s launch overwhelmed support and I've seen no indication that anything has improved for problems not resolvable by junior support. This is long enough I can only conclude that GGG either doesn't care, or thinks that this is acceptable. I'm expressing my displeasure in the only ways I can: On the help boards as a gadfly; and by not buying any more packs even though I really want a second Kiwi. Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful? |
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