"Unknown location"
Hi,
during todays login, my account was initially locked and I had to enter an access code I recieved by mail: Your Path of Exile account has been locked because someone attempted to log in from a location that you don't typically play from - "Unknown Location". Wondering if I should change my password or what could cause this from an "unknown location". Thank you. Crazy Miners Fire Nova Mines: https://www.pathofexile.com/forum/view-thread/1595627 The Savage, Endgame cleaner: https://www.pathofexile.com/forum/view-thread/1613272 Last bumped on Jul 14, 2025, 11:50:49 PM
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That just means they couldn’t geo-locate the IP address you had at the time.
It’s more common when using cellular networks & satellite-based providers. Provided the log in attempt was an expected one you yourself initiated, it’s not cause for concern. I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
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Hi there!
I'm afraid that we're unable to assist with account related issues over the forums. If you believe your Path of Exile account has been compromised please send an email to support@grindinggear.com about this and we may be able to look into your case further with you. |