"Unknown location"

Hi,
during todays login, my account was initially locked and I had to enter an access code I recieved by mail:

Your Path of Exile account has been locked because someone attempted to log in from a location that you don't typically play from - "Unknown Location".

Wondering if I should change my password or what could cause this from an "unknown location".

Thank you.
Crazy Miners Fire Nova Mines:
https://www.pathofexile.com/forum/view-thread/1595627
The Savage, Endgame cleaner:
https://www.pathofexile.com/forum/view-thread/1613272
Last bumped on Jul 14, 2025, 11:50:49 PM
That just means they couldn’t geo-locate the IP address you had at the time.

It’s more common when using cellular networks & satellite-based providers.

Provided the log in attempt was an expected one you yourself initiated, it’s not cause for concern.
I find it difficult to justify optional purchases to support a Tencent-owned development studio that declines to provide customers Technical Support, regardless of how many thousands of euros that customer has spent...
Hi there!

I'm afraid that we're unable to assist with account related issues over the forums. If you believe your Path of Exile account has been compromised please send an email to support@grindinggear.com about this and we may be able to look into your case further with you.

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